#usability-testing

1 notes tagged “usability-testing”.

• Customer calls at scale — Fastlane's 2,000 calls behind $69k MRRHow Fastlane (AI short-form video tool, $69k MRR two months after launch, self-reported) ran ~20 customer calls a week — an in-app "book a call for 7 extra days" button, Mom Test questions, silent screen-share usability tests, power-user interviews, AI notes in Notion fed to a Claude-built "customer intelligence" dashboard.