#retention

6 notes tagged “retention”.

• Churn benchmarks, cohort churn and how retention multiplies LTVSkool platform retention benchmarks shared by Hormozi (80% monthly average, best groups 90%+, under 70% is a problem), how churn falls after day 90 and month 6, the LTV math (20%→10% churn doubles LTV; 80% vs 50% annual retention = 2.5x value) and the joins-vs-cancels check.
• Partner ("gym buddy") and family/bundle plans in web funnelsAsking in the quiz whether the user wants to add a partner at 15% off each got ~15% of Built With Science trial starts to take it, raising order value and retention; Simply's multi-profile, multi-app family plans are its best-retaining segment and are sold on the web.
• Prepay discounts, annual plans, split payments, layaway and financingHow many customers take a prepay or annual offer (15–20% for buy-10-get-2, 30–40% with bonuses), how big the discount should be, and payment structures (half now/half in 30 days, payday-aligned splits, layaway, third-party financing at +35% sales) that pull cash forward.
• Retention tactics for memberships and recurring programmesWhat Skool communities taught Hormozi about keeping members — tag cancel reasons every 20 cancels, ask long-tenured members why they stay, cut content to cut overwhelm (one group went from 30% to 5% churn), a cheaper tier only if ideal customers say price, a fast first win within 24h, a weekly call, 10 regulars, and showing up daily.
• Reverse trials — converting users who closed the paywallGive users who dismiss the paywall a free week of Pro, push them to enable Pro features, then warn that Pro is ending and offer a discount — Momingo's free-user conversion went 0.4% → 4.5%.
• Scaling a coaching or educational business — offers, channels, continuityHormozi's answers to four education/coaching owners ($2.5M–$6.6M) — dominate one market before going national, cut unprofitable low-ticket events for high-ticket camps, add ads as a one-time 3–5x lift on top of organic, expect warm sales motions to break on cold traffic, and price continuity separately from one-time skill transfer ("big head, long tail").